Relationship Manager
for every customer
Trusted by companies serving crores of customers.
- NJWealth
- and many more
Magnus
You command. Magnus does the work.
Magnus. Say what you want in plain words. It builds the agent, connects your systems, brings in your customers and sets up the dashboard. Nothing goes live until you approve it.
Call this week’s sign-ups and ask why they haven’t applied for a loan. WhatsApp anyone who doesn’t pick up.
Read your CRM, drafted 6 steps across calls and WhatsApp, tested on 40 simulated customers in 38 s
One agent acrossCallsWhatsApp
Done. It passed 39 of 40 simulated customers, WhatsApps anyone who misses the call, and your dashboard is live.
Start calling.
Calling 1,24,000 customers now.
How it works
Imagine it. Magnus makes it real.
- 1
Command
Say what you want, in plain words.
“Call everyone who…” - 2
Connect
Magnus plugs into your systems in moments.
Core banking connected - 3
Test
Every agent meets simulated customers before real ones.
40 / 40 passed - 4
Launch
On calls, WhatsApp, email, your app and wherever your customers are.
Live - 5
Improve
Every night, Dreaming makes it better.
+4.4 overnight
Agents
Agents that sound like your best people. And keep getting better.
Agents. They talk, listen while they speak, and pick up every conversation where the last one left off, on whichever channel your customer chooses.
Calls
A natural voice that listens while it speaks.
Messages, templates and documents, on your number.
Threads that stay one conversation.
Website
A voice or chat agent on every page.
App
Inside your app, in your brand.
Wherever they are
If your customers are there, Magnus is too.
One customer. One record. Every channel.
Reach every customer in their own language.
English, Hindi, Bengali, Marathi, Telugu, Tamil, Gujarati, Urdu, Kannada, Odia, Malayalam, Punjabi, Assamese and many more, on calls, WhatsApp, email, your app and wherever your customers are.
System of record
The record that writes itself.
System of record. Magnus writes every conversation, on every channel, onto one profile as it happens: what was said, what was agreed, what comes next. The record your teams run on, complete without anyone typing a word.
- One profile per customerEvery number, handle and address a customer uses resolves to one person, with their whole history.
- Outcomes as fieldsPromises, reasons and next steps are data you can filter and count, not notes.
- Every system in stepSync it with your CRM, loan system or helpdesk, or let them read from it instead.
+91 98•• ••• 421p••••@gmail.comHindi, English
- Loan
- PL-20431
- EMI
- ₹12,400
- KYC
- Complete
- Next step
- Renewal reminder, 5 Nov
- Call
Promised to pay ₹12,400 on 25 OctRecording 1:42, transcript
- WhatsApp
Payment link sent, read at 09:05
- Email
Loan statement sent
- Call
Paid ₹12,400, promise kept
Dreaming
Every conversation should make the next one better.
Dreaming. Every night Magnus replays the day’s conversations, finds where an agent stumbled, writes a better version and tests it against your Evals. By morning, the fix is waiting for your approval.
- Replays 48,212 conversations
- Finds 312 moments to fix
- Writes fixes, runs Evals
- Ready for you
When a customer is busy, found in 212 conversations
−“No problem, I’ll call you later. Goodbye.”
+“Of course. Does this evening suit you, or tomorrow morning?”
Busy customers now leave with a callback time.+2.1 on Evals
Reading amounts aloud, found in 96 conversations
−“Your EMI is ₹12,400.”
+“Your EMI is twelve thousand, four hundred rupees.”
Said slowly, in words, then confirmed.+1.4 on Evals
Evals
Tested in simulation. Trusted in production.
Evals. Write down once what good looks like. Every agent rehearses with simulated customers, every change is scored against your real conversations, and only the versions that do better go live.
Passed, 39Failed, 1: asked for a callback in Tamil, now fixed
- Check
- v15
- v14
- Greets the customer by name
- 100%
- 100%
- States amounts correctly
- 99.2%
- 97.8%
- Never promises what policy forbids
- 100%
- 100%
- Offers a person when asked
- 98.7%
- 95.1%
Dashboards
Ask, don’t build.
Dashboards. Ask for the view you need. Magnus builds it from every conversation and outcome, keeps it live and shares it with your team.
Talk to your data. Ask anything about it in plain words, and get the answer with the numbers behind it.
“Show KYC completions each day this month, and mark the day the agent went live.”
Why did completions jump on the 11th?
MagnusThe agent went live that morning. 62% of completions since came within an hour of its call, most of them in Hindi.
Magnus Models
Production‑grade from the first word.
Magnus Models. Our own speech, voice, language and decision models, battle-tested on real customer conversations. Customers prefer them over third-party models two times out of three.
Rather use a third-party model? Magnus runs those too.
- Magnus SpeechHears Indian voices on real phone lines.
- Magnus VoiceSpeaks naturally, in Indian languages.
- Magnus LanguageReasons through every reply.
- Magnus DecisionCalibrated answers for every branch.
- Third-party modelsThe providers you already use, plugged in.
2 in 3 times, customers prefer Magnus Models.
Platform
Everything else a serious team needs, already built.
Connectors
Your systems in moments, plus SIP, email, Salesforce and the rest.
Reliability
Built for the day something fails. Work pauses and picks up again, and no conversation is lost.
Population scale
Built to reach every customer you have, crores at a time.
Versions
Change anything, break nothing. Live conversations finish on the version they started with.
Live Handoff
Your people step in only when needed, with everything said so far.
Monitor and audit
Every conversation, connector and error as it happens, and every change and approval on record.
Security
Built for India’s biggest.
Ready for the security review your CISO will ask for.
- ISO 27001Certified information security management.
- VAPTRegular vulnerability assessment and penetration testing by independent experts.
- RBACRole-based access, down to each agent.
- SSOSingle sign-on, with sessions you can revoke.
- PII maskingAadhaar, PAN, card and phone numbers hidden in logs, records and dashboards.
- EncryptionAES-256 for stored secrets, TLS in transit, keys in a vault.
- Change managementDrafts, approvals and versions. Nothing reaches production unreviewed.
- Our cloud or yoursRun on Magnus cloud, or on your own servers.
Ready to give every customer a personal relationship manager?
Access is by application. Tell us about your customers and we’ll show you Magnus working on them.
Customers
- NJWealth
- and many more
Partners
Microsoft Azure
- and many more